Refund Policy

1. Overview

At HectorHosting, we strive to ensure complete customer satisfaction with our services. This Refund Policy outlines the conditions under which we issue refunds for our hosting services.

2. Money-Back Guarantee

We offer a 7-day money-back guarantee for most of our hosting services. If you are not satisfied with our services within the first 7 days of your initial purchase, you may request a full refund.

This guarantee applies only to first-time purchases and does not apply to renewals, domain registrations, add-on services, or custom solutions.

3. Eligibility for Refunds

To be eligible for a refund under our money-back guarantee:

• The request must be made within 7 days of the initial purchase
• Your account must be in good standing
• You must provide a reason for the refund request

4. Services Not Eligible for Refunds

The following services are not eligible for refunds:

• Domain name registrations and renewals
• SSL certificates
• License purchases
• Custom development services
• Services that have been used extensively
• Renewals of existing services

5. Prorated Refunds

For services with billing cycles longer than one month (quarterly, semi-annually, or annually), we may offer prorated refunds after the 7-day money-back guarantee period has expired. These refunds will be calculated based on the unused portion of your service, minus any applicable fees.

6. Service Cancellation

Cancellation of a service does not automatically qualify for a refund. To request a refund, you must explicitly submit a refund request through our support system.

7. Refund Process

To request a refund:

1. Submit a support ticket through your client area
2. Include your order number and reason for the refund request
3. Our support team will review your request within 48 hours
4. If approved, the refund will be processed to the original payment method

Refunds typically take 5-10 business days to appear in your account, depending on your payment provider.

8. Service Level Agreement (SLA) Credits

If our services fail to meet the uptime guarantees specified in our Service Level Agreement, you may be eligible for service credits. These credits will be applied to future invoices and are not available as cash refunds.

9. Exceptional Circumstances

In exceptional circumstances, we may consider refund requests that fall outside the terms of this policy. Such requests will be evaluated on a case-by-case basis at our sole discretion.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

11. Contact Us

If you have any questions about this Refund Policy, please contact our support team at support@hectorhosting.com.